03-14-2020
12:16 PM
03-14-2020
12:16 PM
My husband and I planned to travel in September 2019, but due to an expected death in our immedicate family, we cancelled our vacation. We were able to receive airline travel credits so we booked our flights to travel to LasVegas this April. Now with the travel restrictions and due to our age being at risk, we want to cancel. We will lose $921 if we don't get on the plane. I tried calling Southwest, but there is a 120 minute hold time. I am not asking for a refund, but an extenstion on the travel credits we have. When you are seniors $921 is a lot on money to lose. Hopefully, Southwest will take a position to make exceptions during this Global crisis.
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