A lot of people hear and understand your frustration however what southwest is doing is no different from any other airline right now. The Other airlines are letting people change/cancel for free and those who cancel get a travel credit to use within a year of when they booked there flights. All the other airlines are temporarily matching Southwest's policy. One idea is you could wait to cancel and hope the flight is cancelled by southwest or delayed by over an hour and they could then look in to a refund. If you would like Southwest to look in to your specific case you can reach out though one of these methods: Submitting a Suggestion and/or Complaint -Blake
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