I have a open ended set of two flights that need to be canceled due to the event being canceled. No problem canceling the 2nd leg back home, but why does web site not recognize the confirmation number of my first leg ? So I can't cancel. I don't think I have ever signed up to have an account so no easy way to check what's on my account, or if I did, I sure don't know it since I travel with SW very little. I wrote my 2nd email to the cust serv after apparently someone called in response to 1st email when I was not home and message just told me to call the same number that everyone else gets put on hold for 2 hours.
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