This is all great, but if your business trade show has been cancelled and you have no reason to travel, you should really change your refund policy. Looks to me that aside from cleaning the planes you are business as usual. For others, it is hardly business as usual. When the CDC bans all gatherings over 50, and your business travelers have no trade show to go to, you should refund the ticket. The hotel industry is doing it, waiting for SW to follow suit.
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