03-16-2020
10:54 AM
That's unfortunate that that happened but I see your a top contributor on this forum, does that mean you can solve my problem or that you just correct peoples posts all day?
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agreed, wish you and your family the best. Let's be honest also, the government is not going to let the airline industry go under due to the significance it would have on the economy. Treat customers Right!!!!
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03-16-2020
10:16 AM
03-16-2020
10:16 AM
I agree the policy needs amended, its very un-realistic.
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I can appreciate you have an opinion to the situation and obviously spend a lot of time on this forum, but people really don't want to be corrected from your opinionated point of view right now. They want solutions, everyone has their own perspective, believe me this is my first time a forum. I don't enjoy this type of communication and don't live through drama. If I'm incorrect about other Airlines, I apologize but that doesn't solve the problem to the extent of my complaint.
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03-16-2020
10:10 AM
Jessica, I can appreciate you have an opinion to the situation and obviously spend a lot of time on this forum, but people really don't want to be corrected from your opinionated point of view right now. They want solutions, everyone has their own perspective, believe me this is my first time a forum. I don't enjoy this type of communication and don't live through drama. If I'm incorrect about other Airlines, I apologize but that doesn't solve the problem to the extent of my complaint.
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03-16-2020
10:02 AM
03-16-2020
10:02 AM
With respect, that;s not the point, WE should be able to have OUR money re-funded
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03-16-2020
09:54 AM
So after a total wait time of approx three hrs between calling two different lines, I finally spoke with a gentlemen. This was SW corporate line for Rapid Rewards and Cancellations etc. The conversations was as follows with no exaggerations. Hello, I'd like to cancel my plane ticket to out nieces graduation coming up. I'm sorry Sir we don't issue refunds for "the type of ticket you purchased". OK, so you pride yourself on transparency and no hidden upfront fees and you won't refund a ticket during these unique times. Well Sir, If we refunded every ticket right now we'd go bankrupt. Ok , so that's the customers fault now that it's a very unique time we've seen than any other. He goes onto say the leadership here in Dallas has chosen not to refund tickets due to the Coronavirus. Obviously they are not aware or don't care that financially this is a tremendous burden on families right now. Perhaps the reason SW has promotions all the time is cause tickets are non-refundable when you buy the discounted variety. You can add up quite a bit of money over the course of a year for customers who are in this position. All the while other couriers are refunding tickets due to the Coronavirus. CDC says no gatherings of 50 or more, Mmm, maybe it's time to look at thinking outside the box. Lastly, I've always flown SW first and foremost, those times have changed after this, my wife and I will NOT be flying SW ever again.
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