05-14-2020
10:47 PM
05-14-2020
10:47 PM
What are you talking about? There is a Pandemic happening and no need to play by whatever rules that you are speaking about. This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future. Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis. Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not. Your statement here doesn't make sense. Unless there is a vaccine we could be in this crisis for a long while. So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest. Why should Southwest keep our money if it wasn't our fault either? Seems to me, this a no brainer. They are a billion dollar company who will get help from the government and keep our money.
... View more
05-14-2020
02:43 PM
05-14-2020
02:43 PM
@Titanium89 wrote: By the way.... how many millions of $$ has Southwest and other airlines received from the federal government to help them during this time? I guess they are more than happy to receive help, but no way in .... will give refunds BACK to people that have paid for flights before the world as we knew it changed. Tricia Well Trish First of all I'm sorry to hear of your difficulty. Southwest is doing exactly what every airline in the business is doing: a) refunding tickets when the airline cancels the flight b) issuing travel funds (vouchers on other airlines) when the passenger cancels a ticket It is well known that if airlines were to try to refund all nonrefundable tickets, that all of them would go bankrupt. It's going to happen to some of them anyway. Oh. and that money you asked about, it's in the billions for all airlines. It's must be used to pay workers salaries thru September instead of firing thousands of them now.
... View more
03-16-2020
11:43 AM
03-16-2020
11:43 AM
03/16/2020: I have a similar situation. My husband and I originally scheduled a trip for last summer (booked in April 2019) but it was cancelled by the cruise line, so we cancelled our flights. We then scheduled another trip for March 28, 2020, just before Southwest's expiration of our travel funds, but now this trip has been cancelled, too, due to the coronavirus pandemic. I understand Southwest's rescheduling policy that allows customers one year from date of booking to reschedule, but if ever there were extenuating circumstances that call for drastic measures, this is it. Please, Southwest, make allowances for this terrible health crisis. For example, allow your customers a one-year extension from their current scheduled travel date. This keeps folks on the ground (not exposed to the illness or perhaps exposing others). You would still have their money, your customers won't lose out if they reschedule travel within a year, and you generate a great deal of good will in the process. As your current policy is, people will have to make a choice between losing the money they paid for flights (hundreds or perhaps thousands of dollars) or traveling anyway so they don't lose their money. Neither of those is a good option.
... View more
It doesn't matter to me that this has always been "Southwest's Policy". I think it's ridiculous that no matter what amount of travel funds you apply to a reservation, when you cancel, the entire amount is subject to the expiration of the travel funds. Example: My family of 4 each have $25 of travel funds that expire on January 1st. On December 1st, I book a flight for 4 that departs on December 25th. The flight will cost me $600. I pay $100 of the reservation with travel funds and the other $500 with cash (credit, debit, whatever). On December 28th, I find out that we are no longer able to fly and I cancel my flight and receive travel funds for future flights in the amount of $600 ($150 each). These new travel funds now expire on January 1st leaving me 3 days to use. I am then told that I "may" be able to extend the expiration date of travel funds if they are over $100 each, which they are. BUT.....there will be a penalty of $100 per ticket to extend it for 6 months. So now, I am in possession of $50 of travel funds for each of my family of 4. I paid out of pocket for the original $100 of travel funds and I paid out of pocket for the $500 but now I'm left with only $200 of travel funds. I agree, this is a very unique policy!
... View more