We have flights booked partially with credits for April 1-12. Those travel credit funds expire at the end of April 2020, including the money paid for the difference in fare. These were booked in mid-September 2019. It's likely that we will have to cancel this trip the way things are going with school, venue, restaurant, and other closures along with imposed government restrictions. Not to mention wanting to do the right thing by canceling to help prevent the spread and "flatten the curve". I keep seeing here that Southwest is not extending the expiration date of travel funds due to COVID-19 concerns or restrictions. If true, this is ludicrous. Your loyal customers deserve better. I agree with several previous posts that travel credits should be extended into 2021 for this particular situation as these are unprecedented times, in a non-standard travel environment. Especially if the funds have been booked within the original year but now will be cancelled due to this situation. I also agree that Southwest's no-change fee and travel fund policies are very generous, but not making an exception to the policies for travel during this time does not seem like TransFAREncy to me. I love Southwest, but the company needs to re-evaluate this decision before it causes you to lose your customers.
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