03-17-2020
05:55 PM
03-17-2020
05:55 PM
I had to cancel our upcoming flight and need to rebook it for November. SWA won't let me book this far out so I canceled and planned to book in a few weeks when November calendar was available. I received credit for my airfare but not the $100 paid for Early Bird checkin. This is a huge rip-off! Nothing on the screen told me that I would lose this but if I waited and actually changed the dates it would have transferred. Here we are in the midst of a pandemic and SW is providing little to no assistance with travel changes.
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