03-18-2020
06:13 PM
03-18-2020
06:13 PM
I agree, I canceled a reservation due to the covid-19 and got the same response from SW! In this circumstance they should make an exception and refund the early bird charge! Due to uncertain future work schedule it's not possible for me to schedule a vacation sometime in the future. Lesson learned don't purchase the Early Bird option until very close to my flight! Disappointed in Southwests keeping this policy in force!!!
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03-18-2020
11:47 AM
03-18-2020
11:47 AM
Pretty sad response from SWA - bailout coming for airlines but greed comes above loyal customers.
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03-18-2020
11:39 AM
1 Love
Have flight next week, note from MD recommending not to travel. Threes times Southwest say's no matter, they will not waive $100 for cancellation and extension of funds that expire April 1. Pure greed, the federal government has stated airlines will be bailed out but Southwest apparently does not value long term committed flyers. Across America our leaders are calling for "elderly isolation", but not Southwest, cancel and ask for waiver - pretty backwards policy. Very sad commentary on Southwest management.
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