How do I contact Southwest Vacations®? --TheMiddleSeat
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@MurphreeJA wrote: I am in the same situation. I have a "credit" for nearly $300 due to a cancelation before the Covid thing but now I can't feel safe using it. I've contacted SouthWest several times. I don't expect a refund, I just would like an extension on the expire date of the credit until such time as it's actually safe to fly again. I've been told in other words to buzz off three times now. The latest one said something to the effect of (paraphrased) "since we offer such great deals with our wanna get away prices we don't feel we need to offer you any customer service no matter what is going on, you shouldn't have been cheap because now we have no intention of doing anything for you. Oh but we value your business. " I have flown SW exclusively for over 20 years, but that will be coming to an end, I'd rather pay more just on principle. It's incredible how stupid the company is acting towards it's customers in a time like this. Does it really cost them anything to extend the expire dates of unused credits? If they think giving me more time to use my $300 credit is too costly, I wonder how much it's going to cost when I and my family and everyone else I warn away from Southwest never fly them again. This is just bad decision making on the part of the company and it will cost them more than they realize. I'm going to file a complaint with my state comptroller this week and any other governing body I can find that will listen. I will warn everyone I meet to avoid Southwest from now on. Unfortunately, I don't think you'll find the grass greener on any other carrier. They are all doing pretty much the same thing now, which is no longer making accommodations for customers due to new covid-related cancellations. 😞 Sounds like you missed the period when funds were being extended through 2022. That's unfortunate, but you're not the only customer in this position. I'm truthfully surprised (and disappointed) that Southwest isn't making any more accommodations for customers such as yourself, since it's clear that the pandemic is far from over. You can file any complaints you wish, including with the US DOT, but it's unlikely to make any difference, since Southwest is acting well within their Contract of Carriage (the contract you agree to when buying a non-refundable ticket). If Southwest canceled the flight you are due a full refund, but if you did you are due only travel funds, with limitations and a expiration date. Your one possible option with Southwest is to reach out to Customer Relations (not the reservation line) after the funds have expired, and request they be reissued as a voucher. You have 6 months from the date of expiration in which to make the request, and if granted the voucher will be good for 6 months, and is usable by anyone (not just the named passenger, as with travel funds). There is a $100 fee for this, which will be deducted from the funds. Contact Customer Relations
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@travelgal59 wrote: I received it on Aug 13th. Ok glad it wasn't a new person. I think that person was banned. Sorry you got that spam message and hopefully the issue is now resolved so it doesn't happen again.
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04-05-2020
06:55 PM
04-05-2020
06:55 PM
@Icatscanu wrote: Your lucky I had to cancel my reservation at Disney for 4 rooms for a sibling vacation. Disney was able to move my reservation to October but southwest will not extend my credit til the end of October. The tickets for my original trip were purchased October 2, 2019 and my new trip is for October 14-20. My daughter purchased tickets from Delta for May and they are giving her 2 years to use the credit. If your flights were cancelled after March 1, 2020 your travel funds now expire June 30, 2021.
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@menapaulson wrote: There is a $50,000,000,000 bail out in the bill to bail out the airlines Not yet there isn't. No bill has been passed. If an airline runs out of cash, it will go belly up Both American and United went into bankruptcy as a result of the last downturn in 2008. Both emerged much smaller, laying off tens of thousands of employees. edit add: Let's pretend that you are an airline CEO. you have to make a choice. Your options are 1) pay out lots of refunds. Use up your cash reserve, and stand a real chance of driving the company into bankruptcy. 2) Pay out no refunds. Hack off lots of customers, but conserve cash and maximize the chance that bankruptcy won't happen. What option do you choose? This a very real question that airline execs are struggling with
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03-21-2020
01:47 PM
03-21-2020
01:47 PM
https://www.southwestaircommunity.com/t5/Reservations/No-Airline-is-refunding-all-non-refundable-fares-WHY/m-p/104081#M578
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