03-19-2020
05:08 PM
03-19-2020
05:08 PM
the no refund policy works during normal days and normal life. but because of covid-19 things are not normal anymore and southwest needs to adjust. We purchased tickets during good times and normal days with normal employment. Now everything has been cancelled and we should be refunded our money. We cant travel as planned and now we cant afford to pay for those airline tickets we didnt use!!! Southwest refund everyone that couldn't fly!! Our son is active duty military and he cant travel as previously planned and he is out there defending our country and southwest should know these are unusual times and they need to adjust their policy to accommodate this situation!!
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