While I applaud Southwest Airlines revised policy on extensions to Travel Funds usage, given the absolute halt to the US economy, the funds being held by Southwest are likely going to be needed by its customers NOW and should be made available via direct refunds. While future travel may be in the plans of some, Southwest needs to come to the realization that is may not be the case for all. Holding these funds which represents a financial benefit of Southwest, is NOT for its customers as they face loss of employment, closure of businesses, and similar economic impacts. I would respectfully ask that Southwest management reconsider its policy. Thank you.
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