The plan is not that flexible. I made a reservation for July 4, 2020 to fly into Houston but with their cases rising it is no longer best for me to go. When tried to cancel my flight, the RUDE customer service representative told me I can only receive travel funds because my ticket in nonrefundable but I did not see an option to purchase insurance. She later said "we just don't give out refunds because of covid". The tone for one was unacceptable and made me skeptical to fly Southwest and this is my first time booking with you guys so I am on the fence. I will not be flying for the rest of the year and if the Travel Funds expire why not OFFER a refund option to those who don't fly frequently with this company to either take the travel funds or give them a refund. For instance, lets say if my travel funds expire do you issue a refund out then if so why cant you do that now. I would like my money back please and thank you!
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