I was successful in cancelling my flight to chicago in april and the funds were put in the funds, but was told by phone agent at Southwest that it would take 2 to 3 weeks for the extension of use of funds for the new date of June 30, 2021, because of the need for manual loading of the cancellation date change. How could they not be able to automate this to reassure an already concerned customer. Additionally, the policy of not returning the Early Bird seating fees. How does it cost the airline anything to refund the Early Bird Fee? How can Southwest not allow that fee to be put in the Travel Fund along with ticket charges. Southwest should re-look this bad policy now, not after the Virus situation plays out. The SVP should look at this as it is making all of its best customers unhappy. I hope others in this comment section agree and voice their concerns also to the SVP of the airline.
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I have $277 in travel funds that expire june 2, 2020. Southwest has been my favorite airline, but that will change, unfortunately, if you do not protect funds that I cannot use during this health crisis for at least until june 2021. Your policy is shortsighted, at best, and unfair to your most loyal customers. If you don't change the policy, I will change my preferred airline for all future flights. I don't expect a refund, although that would be acceptable, but your new policy, will not work for me, as I cannot fly by June 2, to age and health concerns.
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