03-20-2020
02:39 PM
03-20-2020
02:39 PM
I'd check out this policy update: Policy Update & Clarification: Extending Travel Credit and Refunds
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03-20-2020
02:36 PM
03-20-2020
02:36 PM
@marynnp Happy to share that SW announced yesterday some adjustments to help folks in your situation. See the details here: In recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021 Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
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