03-21-2020
11:05 AM
03-21-2020
11:05 AM
Very frustrated: I cancelled a "refundable" reservation due to a cancelled business conference (d/t Covid) and was told by Southwest that they could only offer a travel credit that must be used within a year. I do not typically fly with Southwest (probably not in 10 years) and want my money back! Completely agree with other writers, Southwest needs to change their refund policies during this time.
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