03-22-2020
10:38 AM
I'm very disappointed with SWA and the early bird. No refunds on cancellations, I've been burned by this before. Don't know how or why they would keep this as it is unearned, as I won't even be taking the flight. Think of the income they are making on cancellations now, or even during normal times. Not to mention that passengers game the system by only getting one early bird, and save seats for others. That is the other disappointing part of this. SWA doesn't enforce the policy that all seats are open seats. So many times, there are saved seats, even as flights are completely booked. So, I pay early bird for me and my wife, lose the funds when cancelling the flight, and when I take the flight, continue to see people gaming the system without any repercussions by holding seats for others. Not sure SWA is worth it anymore, as early bird is now $50 per person.
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