06-03-2020
07:06 AM
Good morning, Recently I changed my flight from San Juan P.R to Chicago from June 1 , 2020 to November 21, 2020. I did this over the phone and the agent indicated that I would receive the confirmation through my email. I have not received any information. Could you verify for me? Beatriz Guzman
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05-25-2020
06:59 AM
Good morning, Happy Memorial weekend. I have a reservation booked for June 1 from San Juan, Puerto Rico to Chicago. I need to cancel it. What would be the procedure to obtain a refund. Is there anything else additional that I need to do? The ticket was purchased in January 2020 for April but due to the COVID it was changed for June 1. Do you need the flight number? Thanks Beatriz Guzman
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05-19-2020
09:42 AM
1 Love
Thank you for your answer , I indeed cancelled the April one and I do have a travel fund but the one for July is super expensive. I would think it would not be that high.
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05-19-2020
08:27 AM
1 Love
Good morning, I had previously made a reservation from P.R to Chicago for the month of April. I had to make a new reservation because of the codiv19 for June 1. I was told I could change my reservation as needed . I tried to make a new one for July but they are asking for my credit card number for a new charge. It was my understanding from previous blogs that I was not going to incur in any charges. Please explain and verify. I want to make the reservation for November but the calendar for that month is not available. I appreciate your time in answering my question. Beatriz
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04-06-2020
12:02 PM
HI, I need to re scheduled my April 7 flight number 496 for November but the calendar only allows until October. If I don t re scheduled it will appear like I did not showed for tomorrow's flight. The reservation name is Beatriz Guzman Thanks
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04-01-2020
09:15 AM
1 Love
Great thank you, and if the flight is canceled then I receive a refund correct?
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04-01-2020
08:28 AM
Good morning, I have a flight scheduled to Chicago for April 7, from San Juan Puerto Rico. My question is? I am planning on waiting until close to April 7 to see if it is canceled before making any new rescheduling. I want to make sure I am proceeding correctly. If it is not canceled I understand I can booked a flight until June 2021 to re scheduled it? I am correct? Thanks Keep safe Beatriz
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03-23-2020
08:23 AM
Good morning, I have a scheduled flight that most likely I will cancelled to Chicago for April 7, 2020. I will re schedule for a later date as I have read I can do. My question is , What if that later date needs to be re scheduled again? Will it be allowed? and does the same rules applied? Thank you Beatriz
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