04-02-2020
06:07 PM
04-02-2020
06:07 PM
@Famdangocruiser if Southwest cancelled your flight then you are entitled to a refund if you request it. You need to get in touch with their Twitter or Facebook teams, or call Customer Relations (it's a different phone number than the normal customer service number). See this thread for an example of a successful refund: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104685 There is a different thread where a customer had to contact Southwest multiple times (I can't find that thread now) but was eventually refunded. Please post when it's resolved for you or if you have any problems.
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