03-25-2020
02:21 PM
Early bird check-in is just that paying to get a seat on the aisle. If there is no flight than there is no early bird check-in. The airline should just credit it to the next flight when there is a check-in along with the flight credit.
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03-25-2020
02:08 PM
I had to cancel my flight plans for upcoming trip to San Antonio, due to the corvid-19. The hotel was shutting down as well as the attractions. I went online due to the high calls and cancelled my flight getting the credit as I expected. I got upset when I could not get the credit for the early bird check in of $100. I called and when I got through she told me it is not refundable. She told me that I should have rescheduled the flight and the early bird would not be lost. That is all and good if the on line told me something like that but all it said was cancelled, which I thought my early bird would also follow. All the customer service person said she is sorry but that as the policy. I don't think it is the best interest of the airline or myself that I reschedule for a future time until I know when I could go when the cities would be open again. I tried to explain it to the agent but all she kept saying was she was sorry but that is the policy. I had to reschedule instead of canceling the flight. I have been needing to use a wheelchair for the past year when I fly but I always buy early bird check-in so I do not feel like I am cheating the airline out of the extra revenue for boarding early. Now I feel like the airline has cheated me out of that money by not refunding the early bird money of $100 so I can use it on a future flight.
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