When my wife and I recently had to cancel our round-trip flights due to the Coronovirus issue and "essential travel only" edict, we were highly surprised to see the $80 ($20 per person per leg) was not refunded or credited in any way. We were simply told it was non-refundable. This seems to fly in the face of their bold advertisement on their site, "No Cancel Fees, No Change Fees, No Questions Asked." So NOT TRUE. And, when we purchased the Early Bird Check-Ins, nowhere did we see, nor were we advised, that the expense was non-refundable. We think this is an extremely poor policy by Southwest, particularly during the Cornovirus dilemma we are all facing. Our opinion of, and likelihood of ever again using, ,Southwest has dropped to near zero. We will also advise all of our friends and associates of the incredibly poor practice, the hidden practice that flies in the face of their statements of "No Fees." To put salt in the wound, I wrote a complaint/request for refund to Southwest who advised me they would reply within 48 hours. Six days later, I have not heard a word. Poor business practices.
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