08-17-2020
05:04 AM
@mp80237 wrote:
I lost my early bird funds. My cruise was canceled August 5th. After I got the email from the cruise line that the trip was canceled, I canceled the flights. Lost my money. I had purchased early bird for myself and my mother. $80 gone.
Hi @mp80237. We're sorry for any frustration. As a peer-to-peer support forum, we aren't equipped to assist you here, but we recommend you Contact Customer Relations to look into your situation and see if there's anything they might be able to do to assist.
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@tlvann2020 wrote:
I contacted Customer Relations and received ZERO satisfaction. The representative was a robot and just kept repeating that the early bird fee is non-refundable.
These are unusual times. I cancelled my reservation strictly because of COVID-19. My hotel reservations were cancelled by the hotels. My cousin would be flying in from Germany and that is NOT allowed. I had no choice but to cancel the airline reservation. I did not know the early bird fee was not refundable. I WILL NEVER BOOK THAT AGAIN. Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee. Know wonder this country is outraged over the greedy corporate America. Southwest customer service is unsatisfactory and downright insulting. SURE WISH I WOULD HAVE BOOKED WITH DELTA!!
I'm so sorry to hear this. While EarlyBird is nonrefundable, Customer Relations is able to assist some Customers with reservations taking place between March 1, 2020 and September 7, 2020. As a peer-to-peer support forum, I am not equipped to look at your reservation, but I encourage you to Contact Customer Relations if the timeframe applies to you. Apologies again if this would be your second time reaching out. Thank you.
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When my wife and I recently had to cancel our round-trip flights due to the Coronovirus issue and "essential travel only" edict, we were highly surprised to see the $80 ($20 per person per leg) was not refunded or credited in any way. We were simply told it was non-refundable. This seems to fly in the face of their bold advertisement on their site, "No Cancel Fees, No Change Fees, No Questions Asked." So NOT TRUE. And, when we purchased the Early Bird Check-Ins, nowhere did we see, nor were we advised, that the expense was non-refundable. We think this is an extremely poor policy by Southwest, particularly during the Cornovirus dilemma we are all facing. Our opinion of, and likelihood of ever again using, ,Southwest has dropped to near zero. We will also advise all of our friends and associates of the incredibly poor practice, the hidden practice that flies in the face of their statements of "No Fees." To put salt in the wound, I wrote a complaint/request for refund to Southwest who advised me they would reply within 48 hours. Six days later, I have not heard a word. Poor business practices.
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