I feel exactly as you do!! The same person told me to call as well. My husband has called twice and they told him sorry but not sorry! Such a slap in the face. There is no reason to not give us back our funds other than them making money off this horrible situation. I hope someone escalates this and let’s everyone know that Southwest doesn’t stand by their customers during a time of crisis and certainly doesn’t educate their reps to let their customers know that this is non-refundable. How many of you would have thought twice, during these times, to ever purchase a non-refundable item?!! I never would have if she told me!
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I feel the same! Southwest stole $200 of our money with Early Bird. The representative even helped us book our flights and even though we asked 3 times if everything was refundable she failed to let us know EB is not. Not even a prompt when we went to Cancel stating”if you cancel you will lose your EB funds”. I would have thought twice. With the pandemic going on you think this airline would help us out. We have Jobs and businesses that are failing and what we are receiving for aid compared to what they are receiving in aid (airlines) I think Southwest can help us out by refunding these fees. I’m quite surprised on their constant reluctance. I used to like this airline but have a very bad feeling about them now.
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