Southwest Airlines Community

Dispute filed...one small step for me and one other step for .... or something like that!!!!! ... View more

Too Bad the airline doesn't offer these suggestions prior to cancellation.  They lead one to believe that funds are available for future use. But they don't tell you that you're about to lose the early bird fees.  Think I'll go back to the credit card issuer and put the transaction under dispute....if nothing else they will have to spend as much of or more of their (it was mine) money responding to the banks. ... View more

Contacting that number as has been noted elsewhere in this forum leads to the statement "There's nothing we can do.  Policy dictates yada yada yada...   The policy sucks and the lack of identifying the potential loss of these funds at cancellation is the problem.   Again Customer Service in the matter is better named Enemy Relations..... ... View more

I had exactly the same experience.  I too would have reserved in the future if I had known or been reminded that the early boarding funds would be lost.  This is such a kick in the rump by an airline that boasts of fairness and refunds. Sneaky is what I call it.  It's much like the bait and switch practices of grocery stores where the small print is hidden from elderly or other eyes. I'm truly disappointed.  Money doesn't grow on trees and for this profitable corporation to do this is really unacceptable.  I'm re-evaluating my use of Sourthwest (mispelling intended).   George M. ... View more