On Sept 25, 2019, I purchased a ticket to fly to San Juan from BWI for a cruise. The return was April 5. The cost was $550. My family members decided to return on April 6. I went on line and changed my reservation. The price was $102.00 less and I was given travel funds on September 26. On February 28h, I noticed a price drop and contacted SW. I was given $70.40 travel funds. My cruise was cancelled in March and I cancelled my flight in March and was given $383 in travel funds. My travel funds now total $550.40With the new change, I would have thought my travel funds would be extended to June 2021. No so. The only funds extended are $383. The other $172.40 expires on September 25. Since I am unable to book the cruise u til next year and in the highest possibility for the virus, I will now lose the $172 . I will be booking the same flight for a cruise next year and will now have to pay more for it. SW had use of my $550 for 6 months. They did not give me money back and now don’t want to give me my credits.
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I purchased a trip in September 2019 for a cruise in March 2020. I paid $550 for a round trip ticket from Baltimore to San Juan, PR. After talking to my relatives, they were going to return on April 6th. My return was for April 5. I called Southwest and made the change and was given travel funds of $102.00 due to the lesser price. On February 28 I noticed a price change and called and was given a travel fund credit of $70.40 which now gave me a total of $172.40. As the virus hit, Carnival cancelled my cruise the middle of March. I contacted Southwest and cancelled my flight. I was then given Travel funds in the amount of $383.00, which gave me a total of $550.40. When I spoke to Southwest after they extended the date to use travel funds to June 2021, I was told that the only funds carried forward were the $383. And that the other changes ($172.40) would expire on September 25, 2020. Since I am elderly and having to not travel, I will lose those funds. Southwest had use of $550.00 of my money for 6 months, ut is only willing to extend the whole travel funds do I can use them for next year.
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