Dear SWA, We are going through some crazy, unprecedented times. I travel quite extensively for work. I had purchased weekly trips until August 2020. Now, b/c of COVID, I have had to cancel all my March, April, and most likely May and June travel. I will have nearly $7000 in travel funds. I will not be able to use most of these travel funds by the expiration date (Jan 2020). This has caused a lot of anxiety on my end. I would like SWA to consider a blanket policy of extending travel funds expiration to March 2022, which is two years from the time that the COVID travel restrictions began. For people like me, who are loyal SWA customers and have invested nearly thousands of dollars over the years, this policy (of extending travel fund expiration to March 2022) will allow me (and others like me) to rest assured that I will be able to use my travel funds before the expiration. Furthermore, this will unburden your call center agents from receiving unnecessary calls from panicked customers like myself, and free them to take more pressing phone calls. This is a great opportunity for SWA to take the lead in demonstrating true customer service in the unprecedented times and provide an incentive for continued loyalty for their now grounded traveling customers. Thank you.
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