And here is the other side of the story- I paid extra $$ so that my husband and myself could use the "early board" option- he has mobility and cognitive issues. We had to cancel the flight due to current situation and now they are saying the extra $$ paid is "non refundable"-- but we got 2000 points in our Rapid Rewards account. We will probably not be able to travel again so that's useless. I tried to do the right thing by paying the extra $$ for early boarding for him and got kicked in the rear for doing so. Unfortunate that people who don't really need it abuse the system-- and even more unfortunate that those of us who pay for it are told "sorry, no refund. or credit." Thanks but no thanks, Southwest. (BTW- I worked for United for 30 years, many as a gate agent, which is why I paid the extra $$-- it's truly challenging to try and board disabled passengers which is why I paid the extra $$--) I explained this to SW with no luck. We bought these paid tickets as they were the only non-stop option for our destination which is what we needed. Guess we will just stay home from now on.
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