Had to cancel my flight because of COVID-19. Seeing grandparents who are 90+ years old. Now having to reschedule for trip the same time next (April 2021). Travel funds given for refund, but my early bird check in has not been refunded. I have spent hours trying to get the early bird check in fees refunded. SWA is way behind their competition on taking care of their customers in regards to what is being done due to COVID-19 and refunds. I expect to be made whole, not be out $120 in fees and hours of my time. I've been a Rapid Rewards member for 18 years, so pretty disappointed with Southwest now.
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