04-03-2020
09:58 AM
1 Love
OK. Just got off the phone with Southwest. Bottom line: they are putting your early bird fees into a "Love" reward which will show up in your Travel Funds within about 14 days. So, I'm good with that and kudos to SW for stepping up for their customers!
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04-03-2020
09:40 AM
This is good info to have *for future reference* BUT it is definitely not a "solution" for those of us who were *required* or otherwise forced to cancel our trips due to the pandemic. As someone else mentioned, it's like you have to know the tricks of the trade or you're SOL. Southwest could simply make it crystal clear when you are cancelling a flight that, if you don't want to lose your early bird check-in funds, you should make a reservation for a future trip.
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