Southwest Airlines Community

AGREE!!! It is far from solved... maybe a new thread needs to be started that this is far from solved! Thank you! ... View more

You really are missing the point! You may live in Vegas- but for those who do not- there were NOT the options available that would be worth risking travel! PLUS- CDC was discouraging travel over the holidays! The point is SWA gave us 6 months to use the funds. Period! You may have a job or no family and can come and go any time- but we can not just drop everything and travel within 6 months! Bottom line is SWA has decided they are going to play hardball and could care less about their customers who can not just drop everything and travel in 6 months. ... View more

Actually, shows were not open, nor were most restaurants! We were only given 6 months to use them from the time we knew it was unsafe to fly! Still in pandemic and SWA is forcing people to travel when travel is NOT recommended by CDC! ... View more

I tried this also- I got the same thing- it was original date. ... View more

OH my... my family had almost identical thing happen! We purchased for our family to go on quick family trip for March 2020. Of course we had to cancel that, so funds were then good until 9/2022. We then thought we could use some of the funds for an anniversary trip to Vegas in December (thinking things would start going back to normal). Of course, nothing in Vegas was even open, so we had to cancel. But now... those funds have to be used by this July! So, 6 months to use the funds!!  We have talked to different levels of customer service and the standard line is. too bad- you have to use by July or lose it! In the middle of a pandemic, travel is discouraged, yet SWA is FORCING you to take time off of work (who can do that?) or lose $800! Even Delta( who always charges a change fee) is allowing change at no cost! Guess SWA is trying to make up their profit loss on the backs of working people! ... View more