05-01-2023
01:41 PM
Is there any way the direct flights to PVR from OAK will be resuming any time soon? We fly to PVR several times a year. We were very dejected that SWA stopped these direct flights. Flying through Phoenix or SNA takes up the entire day and therefore we have started flying Alaska Airlines out of SFO direct to PVR. (under 3 and half hours). I love flying out of Oak but the 30 minute bart train to SFO to catch a direct flight to PVR is well worth the trouble. I hope you guys @ SWA bring this back.
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I had sent an e-mail pleading my case and I received a telephone call back from SWA in less than 24 hours and have agreed to work with me on transferring the funds from the other listed passenger names on my itinerary into my name when I am ready to book again. They issued me a service request # and I am to use that number when I call in to make my booking in the future. I am extremely surprised and pleased to the response I received from SWA. I sincerely appreciate SWA changing their policy during this pandemic to accommodate my request. I am just another passenger just like each of you and my suggestion to you all is that if you are not getting satisfactory response on your normal channels of enquiry, you will need to escalate it. Send an e-mail pleading your case while being respectful and professional. Based on my experience..I intend to continue my loyalty with SWA
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Follow this link to access the e-mail addresses of the executives at SWA so that you can e-mail them directly if you are not getting a satisfactory response when trying to resolve your issue. https://www.elliott.org/company-contacts/southwest-airlines-co/
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04-04-2020
10:46 AM
Did that already . The response I received was that the current policy in place will not allow this.
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Dear SWA, We the customers understand all of the policies with reference to Travel Funds when we cancel a booking. There are thousands of folks including myself who are very unhappy about the fact that these travel funds are only assigned back to the person who is on the cancelled reservation. In my situation, there is close to $1500 worth of travel funds credited back to the folks on my itinerary and $1500 to myself that I paid for using my CC. Some of these folks were planning to come to the USA to attend a wedding celebration which has now been cancelled. They may never get to use these travel funds in the USA unless they visit here ...which is almost not going to happen again since visas and other arrangements are no longer possible. In light of this current pandemic, we are asking you to please create some alternative method of crediting the unused travel funds of folks on the itinerary to the person who paid for the tickets instead of crediting back to the original name. OR better yet. Create a process where the passengers on a given itinerary are able to log into the website and initiate a transfer of the travel funds to another passenger on that itinerary or to the person who paid for them using the Name on the CC that was used to pay it. Follow this link to access the e-mail addresses of the executives at SWA so that you can e-mail them directly if you are not getting a satisfactory response when trying to resolve your issue. https://www.elliott.org/company-contacts/southwest-airlines-co/ (Bloggers, if you agree with this, please put in your comments or click on the Love icon and join this appeal. We as customers need to stand together and force this change with SWA )
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