04-03-2020
01:45 PM
04-03-2020
01:45 PM
I am also very frustrated by this policy. Normally, I find Southwest's policies to be fairly flexible, but when I have tickets I purchased for elderly relatives that I know will not be able to fly within the next year, I find this totally rigid and unacceptable. Why does it make any difference to the airline if someone else is able to use travel funds other than the original ticket holder? This is a bad look, Southwest.
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