04-05-2020
06:04 PM
04-05-2020
06:04 PM
I am not understanding the replys in this chain given the federal mandate below....4/3/20 USDOT order requiring refunds NOT travel vouchers. Does not specifically list SWA and their "Wanna get away" fares as an exception for all airlines! https://www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund
... View more
04-05-2020
06:00 PM
04-05-2020
06:00 PM
Im confused- The US Dept of Transportation issues an Enforcement Notice to airlines on 4/3/20 requiring the airline to to refund money (and not future travel credits), as TOO many customers complained to the FAA about airlines only offering future travel credits. Here is a link to the USDOT's page showing the order. https://www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund So, I called SW for the refund. They DENIED it....saying it "wasnt company policy" and they "only" offer future travel credits. I asked Rebecca on the phone if SW company policy OVERRIDES the new Federal mandate issued 2 days ago...she said "YES". (odd) I also have this in an email from Laurie in customer service. Has the airline found a loophole in circumventing the federal mandate? Or is SW not following orders?
... View more
