I didn't know there was going to be an option to get a refund and my event I was travelling for was cancelled. So I cancelled my trip. I spent over $2000. It's not fair that now because I cancelled and not Southwest I'm ineligible for a possible refund. We are facing uncertain times and having that money in travel funds is really difficult when you need cash to buy groceries etc. Southwest please consider this and not make this change people's minds about you as a caring organization.
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