Sincere Thanks to all who helped with their (expert) advice. Especially chgoflyer who provided very specific wisdom, instructions and advice. I followed your advice on reaching out to SWA via Facebook - and the rep I worked with was extremely helpful - and we were able to quickly reach agreement on a solution that was (not perfect but) fair to SWA and fair to me. Note To Self - I will "never" cancel a reservation this far in advance again. No I know better! Thanks again to all! 🙂
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I've found other threads on a "similar" issue - but this one is different. I cancelled my (Mid-June) reservation (2 travelling) yesterday - after we determined that our FL Beach plans were not feasible this year - due to the Coronavirus. (I've always been a proud SWA customer - and proudly use the SWA branded Visa card.) I thought the best thing to do was to cancel my reservation - to give SWA a break - where they would "not" be working to find another flight for me if/when my flight was cancelled. (Why sit on a flight reservation you know you won't use - that makes more work for everyone.) As soon as I cancelled - I got my points back and my taxes and fees. After I noticed that I did "not" get a refund on my Early Bird Check-In fees - I called SWA today. Their representative said those fees ($25 x 4 = $100) are non-refundable. I've since learned (the hard way) that if I had sat on my reservation up until 10 mins before my flight (clogging up their reservation system) and if SWA cancelled my flight - I would get a $100 refund. I plan to contact my Congressman and Senators - to make them aware of this. At the same time SWA is lobbying for a huge bailout payout from the taxpayers - they are treating their customers (the taxpayers) like this. PS - I really did not want or expect a "cash" refund. I simply wanted a credit I could use next summer. In retrospect - it would be much smarter - to ask (demand) a "cash" refund. (Even though cash is the last thing they want to give back.) If anyone knows a way around this issue - please let me know. Thanks!!
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