Southwest Airlines Community

Update: I conversed with a rep through Twitter last night, gave my confirmation number and asked for a refund. With no trouble at all, she issued it. Now, she said it could take 30 days to reflect, and the only thing that makes me slightly nervous is that after she issued the refund, a whole bunch of new travel funds showed up on my SW account, but I questioned her about that, and she said that she guaranteed she refunded my credit card and it might just show up on SW that way because of the way she had to process it. So, fingers crossed, I'll be getting my money back. ... View more

DFWskier -- yes, the flight number has changed. ... View more

Thank you for all the help. I will update if/when I get in touch with them. I imagine wait times for calls are horrendous at the moment. ... View more

Were your fares Wanna Get Away? Same thing happened to me and I'm wondering if they will only offer a credit or if I can get a cash refund. ... View more

Thanks for your reply. **Edited: What I'm saying is their guidelines mention cancellation OR significant change. They don't specify "delay" versus "arriving early," and they say "cancellation OR significant change," so significant change is not the only qualifier. Southwest completely eliminated my previously booked flights from their schedule. Is that not a cancellation? ... View more

Thank you! They changed my departing flight by 2 hours earlier and returning flight is I believe 3 hours earlier. It is significant to me in terms of my family dynamics and the difficulty at which we'd have getting to the airport at the new designated times. Reading through the DOT guidelines, it says, "U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier." So it seems as if anyone whose flight was cancelled is eligible. And being my original flights no longer exist, that would be considered "cancelled," right? ... View more