I have always LUVed SWA and flown nothing else for years. BUT, I HATE the new website and am very, very frustrated with trying to get accurate information. The website is showing available award seats yet after going through all the booking details, I am told one leg is unavailable. Finding anything or any information in the new layout is really a pain. BEtween that and the changes in policies regarding use of travel funds, I am NOT a happy SW flier. You have such a good thing going, stop screwing with your customers!!!
... View more
