04-09-2020
07:41 AM
I was forced to cancel our reservation due to being a New Jersey resident flying into Florida for 6 days. Florida's law says we must quarantine 14 days upon arrival. New Jersey's law states we are in complete lockdown. Flight was leaving from Philadelphia and we are not allowed in Philadelphia by law. I love flying Southwest however issuing a credit versus refund is not acceptable in my mind. We are legally and morally bound not to fly under these circumstances. Please do right by your loyal customer and give us our refund. Thank you
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