04-09-2020
10:24 PM
Southwest is receiving a $61B bailout but they will not refund my $273 ticket. I’m a military member that has served in the Air Force for over 18 years. My military leave was canceled due to the COVID-19 pandemic. All military leave was restricted by the Secretary of Defense. I did not have a choice about canceling my leave. I promptly called Southwest and Was informed they will only provide a voucher not a refund. Their customer service member read from a script saying there is nothing that can be done. This corporation is being bailed out with $61B in taxpayer money and cannot do anything? Something is wrong here. They have bigger problems than refunding $273. SW will not be getting my business in the future and I highly encourage everyone to reconsider flying with an Airline that does not respect our military during a pandemic.
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