Southwest Airlines Community

@kyungbeenLee I would private message Southwest on Facebook or Twitter with your details from trip.com. This is a community forum, mainly to get advice or info from other Southwest customers.    Their customer service is quite responsive, so hopefully your issue can be resolved quickly! ... View more

@TheMiddleSeat @SWDigits hi to you both! Thanks for replying.    I didn't make clear what I was hoping to do. Part of my confusion was: I booked the roundtrip tickets for myself and my spouse, but I never received a notification that part of the ticket was cancelled.    We didn't want to rebook, and while I haven't found anywhere Southwest is publicly saying you can ask for a refund, I knew about that option.    Since my husband is the one who actually was notified of the flight cancellation, he messaged Southwest on Facebook saying we wanted a refund, and we were told we could be refunded and should expect the refund within 14 days.    Thanks again for your replies!  ... View more

In Southwest's own contract of carriage, it states refunds will take up to 7 days. If the representative you speak with says it will take longer, I would download the contract of carriage and send them a screenshot of their own policy. Also, in the past I've requested a refund when my flight was rebooked to dates I wasn't available. It had to call back 2-3 times after waiting 7  the days before between calls before the refund was properly processed, and when it was properly processed it only took about 2 days to show up on my account. Hope this helps! Just be persistent and set reminders to continue checking on it until you've received your $$. ... View more