04-15-2020
09:27 AM
04-15-2020
09:27 AM
When we purchased our tickets there was no Covid 19. They may be following their contractual obligations but they are not following the Department of Transportation guidelines for Covid 19. I for one will be as vocal as I can be so they get investigated. I urge anyone else feeling as disgusted as I do to do the same. Contact your representatives, your local newspapers, television programs, the department of transportation. For me...it's not simple.
... View more
04-14-2020
02:57 PM
04-14-2020
02:57 PM
I too am so disgusted with Southwest that I could spit. We booked a group flight to Puerto Rico to go on a cruise. The cruise was cancelled so we were refunded our money. Our return flight has been cancelled and Southwest will not refund our money. Plus we live in a state that is stay at home and are heading to a place that has a curfew. I have called so money times and am just angry. I also contacted my Senator because the US Department of Transportation said if your flight was significantly changed the airlines should give you your money back. And Southwest is not honoring this so I have asked my Senator to not provide them with a bailout. Gary Kelly instead of saying you care about your customers.. Show it.
... View more
