I had a trip to Jamaica scheduled for April 17-24. I purchased travel insurance in case something happened. I cancelled the trip in March due to covid-19. I had called and spoke to someone and they said that I would get a air credit for flights and then the rest would be refunded. As everyone knows the hold time to call is over 3 hours long, emails don’t get returned. I have a loan through uplift that needs to have southwest contact them about the trip being cancelled so I can resolve the loan. I cancelled back on March 20. It’s now April 14 and I haven’t been contacted by anyone from southwest. Im frustrated and don’t know what else to do.
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