04-16-2020
02:08 PM
My wife recently had to cancel a round-trip flight from Columbus OH to Phoenix AZ because 1. she is in the high-risk age group for COVID-19 and 2. the resort in Phoenix is temporarily closed down. Southwest issued a refund/voucher for the amount of the airfare, but would not refund $50 paid for Early Bird Boarding on each flight. We were told that this was because she cancelled the reservation. This amounts to a cancellation charge, regardless of what Southwest chooses to call it. In addition, at the time of cancellation, we found out that the routing of the flight had been changed from the original direct flight to a stopover in each direction (no notice had been sent regarding this change). We live some 80 miles from the Columbus OH airport and chose that airport because of the availability of a direct flight. We have always chosen to use Southwest whenever possible, but this handling of things diminishes my opinion of Southwest. LHA Centerville, OH
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