To clarify, that message above only applies to RR members who are not Chase RR Visa Cardholders. Chase RR Visa Cardholders still have the ability to redeem points for merchandise through More Rewards. To the OP, assuming you're a Chase RR Visa cardholder... Here's the contact info from More Rewards -- is this the number you're calling? Customer Service Our friendly Customer Service Specialists are committed to providing the highest level of service. You may contact us via three different methods: Phone: To place an order or to inquire about existing orders call 800-833-4861 from 7:00 a.m. - 7:00 p.m. Central Time, Monday through Friday. Note: Customer Service will be closed during all major holidays. Customer Service hours may be impacted during severe weather. Email: Simply click the "Contact Us" button located at the top of this site and complete the Contact Us Form. Our online Customer Service Specialists will assist you with your order, questions or item/return information. We strive to respond to your request within 48 hours, Monday through Friday. Mail: You may write to us at: Rewards Provider Attn: Customer Service Center P.O. Box 4000 Fenton, MO 63099
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