04-24-2020
02:30 PM
04-24-2020
02:30 PM
I agree with your point. However, not "requiring" to refund but rather "donate in lieu of" was the reason for the post. Only a suggestion.
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04-24-2020
02:06 PM
04-24-2020
02:06 PM
I've seen the promotion posted on the website for anyone donating $25.00 or more to specific charities will receive 10 Rapid Rewards points per dollar donated through May 31. I recommend that SW Airlines donate the value of all the EarlyBird Check-In fees that have been forfeited by customers (due to cancellations and changes) to the posted charities and still receive the 10 Rapid Rewards points. In our current environment many customers may not be able to donate financially, however, Southwest accepted customer payments for EarlyBird Check-In fees that may not be available due to cancelled flights. The customer wins with knowing a donation was made and received extra Rapid Rewards points. Southwest Airlines wins with a charitable tax deduction (and the promotion). The charities win with the contributions. Everyone wins!
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