04-26-2020
09:49 AM
I had a similar situation this week when I got a notification that I had a point balance adjustment, but no information on what had happened. After looking through my reservations, I saw that a July flight from HOU to Liberia, Costa Rica had been removed from my account, but I was not notified of any changes or offered an alternative. In my case, SWA will no longer be operating to Costa Rica at all until late August, so there wasn't much to be done. Still would certainly be a good policy to send a notification that a flight will be removed from the schedule!
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04-25-2020
05:41 PM
04-25-2020
05:41 PM
I do see now on the fare calendar that flights will resume during August, I was looking specifically at earlier in the month so I didn't see them. The frequency is, of course, much lower and it looks like the days they are going have been dropped down to once per day. I certainly don't blame them but wish it wasn't so! That is a frequent itinerary for me. As for the point value - this was booked at the start of the COVID situation and I wanted flexibility for points back as opposed to yet another donation to the travel funds if last-minute cancellation was needed. I also have companion pass, so the value is still fantastic either way! Hopefully you are still able to fly in August!
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04-25-2020
02:30 PM
04-25-2020
02:30 PM
I received a notice this morning that an adjustment had been made to my Rapid Rewards account only to find 40,000 points deposited. Come to find out, Southwest had canceled my trip from HOU to LIR in July without any notification of what trip had changed or what options I had. It also looks like SWA is no longer flying from Hobby to either Costa Rica airport until September and then they will be operating on a drastically reduced schedule with only one daily flight a couple of times per week. Does anyone have better info?
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