04-26-2020
07:25 AM
Hi, I received an email from the southwest today, that our flight was postponed - we normally had a direct flight from Tampa to Las Vegas in July 2020, but now they offer us flights with two stops. We booked this flight in January 2020. Now we are canceling it and have received travel Funfs for those flights with an expiry date of January 2021. 1. Question - Do we have to book and fly a new flight by January 2021 or is it possible to book a flight in January for for new in July 2021? 2. Question - We read in the Corona News from the southwest that all expiry dates for travel funds in our case will be extended until September 2022. Do we understand this correct - if yes, what can we do to change the expirations dates in our travel funds dashboard? As following the orignal message from the current Southwest Homepage: However, in recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022. Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022 Hope to get your help in the forum. Yours Achim
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