I just want to thank Darlene again for easing my stress level while departing from BWI airport on March 31. My luggage was several pounds over the baggage weight limit. The trip to Baltimore was essential due to a death in the family, so my nerves were already frazzled. To assist with reducing the baggage weight from one of my checked bags, Darlene sold me a duffle bag to move heavier items to it to meet weight requirement. I didn’t know that this was even an option. Darlene was a total professional and was very personable, which further put me at ease while traveling during a vey difficult and uncomfortable time (family death and COVID-19). Darlene went above and beyond to solve my problem with my overweight luggage. The solution was much appreciated and sensible for my limited budget. I will be traveling back to Baltimore from Phoenix in the near future and hope to see Darlene and pick up conversation where we left off. 😀 Please tell Darlene, job well done!! Sincerely, La Tisha C.
... View more