NEED EMAIL OR CONTACT FROM SOUTHWEST CONCERNING REFUND/TRAVEL FUNDS FOR TRIP CANCELLED DUE TO COVID-19 My husband and i have called Southwest 4 TIMES to cancel our trip and either get a refund or travel funds. The airfare portion has been taken care of but the land portion has not. The last call was on 4/24/2020 and we were told we would receive an email about a week later detailing the conversation we had and how to access the travel funds. This is thousands of dollars and I have no confirmation of our conversation nor the promise of the travel funds or refund. If I do not receive an email this week I will be filing a credit card dispute. All i want is an email confirming our conversation. Thank you.
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