Originally had a direct flight trip booked from Midway to Cancun in April which obviously got cancelled. Rebooked to a new direct flight in October. Went to check my reservation yesterday and when I clicked on my reservation in the app, it says my reservation was cancelled along with an error code. Called SW customer service and they said all direct flights were cancelled and can only book connecting flights. Why wasn’t I contacted informing they cancelled my flight? When was SW planning on contacting those who had these flights booked they were no longer available? Terrible customer service.
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